This is the story of how to get screwed by Amazon. I think this is going to be another post that lands near the top of Google searches for related terms, which is unfortunate, but oh well.
So I was looking for a book called A History of Cambodia by David Chandler, which is supposed to be a really great history book that focuses on people instead of just great men and also focuses on times before Europe got there, instead of treating them as a prologue to Cambodia's real (white) history. A new copy of the book can run anywhere from like $35 to $100 depending on hardback and edition and all that jazz, but new copies were typically in the range of like $10 - $20. I found one in Amazon Marketplace for like $4 (+ shipping) and considering the description of the condition, figured it was the best deal I could find and went for it. Hooray! I couldn't wait to read about the people's history in Cambodia!
(To explain why: the orphanage I'm working at said that I may have an opportunity to teach history, and if that's the case, I want to make sure I have a thorough knowledge of Cambodian history in particular)
Anyhow, I came back to my house from a New Year's Eve party at about 2:00AM and saw a manila package with my name on it. A book! Hooray! Except it didn't look big enough to be the history book, nor did it feel heavy enough. I opened it up and found
Mad Mary: A Workbook for Groups or Individuals, from the
Bad Girls of the Bible series. I wondered what the hell had gone wrong. I went to my computer (keep in mind this is 2AM on Jan 1) to check what I had purchased. Definitely
A History of Cambodia and definitely NOT anything close to
Mad Mary. I kept looking through my email accounts and the Amazon account and my debit card's payment history to see if I had bought anything like this, but nothing was turning up. I looked through the package and saw the order slip inside, which seemed to imply that I had ordered
Mad Mary, but I was putting together that something wasn't right here. I then noticed on the order slip that it appeared the seller was some name I had never seen before, and milde4 was the listed buyer. I wondered briefly if this was a joke gift from milde4, and wondered, "Whose initials are MIL that I know who lives in Delaware?" After running through my mental rolodex and coming up empty, I decided to try other options.
This was after I had taken a shower. It's now about 2:35AM on Jan 1.
I went to the sites for the listed seller, I thought about trying to contact them, I even went to the live help section to see if I could find what was going on. It was too late at night for that, so instead I typed milde4 into Google to find their page.
This is where I started to put it together.
People had posted questions often in the past on Amazon forums and jazz like that about milde4 and who they were and what they were doing and why they had so many sales and why something went wrong with their sale and why they got the wrong item. People who knew what they were talking about more would respond to them and claim that milde4 is a prolific drop-seller. I kept reading on for a little while, trying to figure out exactly what the hell was happening, but even after a number of pages and forums I was still a little confused. It was 3AM now, and I crawled in bed still trying to figure out exactly what had happened.
It was actually in bed that night that I did lay out the truth of the situation, which is like this.
Milde4 is one of the many names of an arbitrageur who operates a few sites. Arbitrage is when there exists a price difference for a single good in two different locations at the same time from different ends of the transaction. That is to say, suppose that Alice want to sell Book X for $3 and Bob wants to buy Book X for $10. This is an arbitrage situation, and a skilled arbitrageur would jump in, buy the book from Alice at $3, sell it to Bob for $10, and keep the $7 profit.
That's exactly what was supposed to have happened here. Alice was selling "History" for $.75 on Half.com and I was buying "History" for $4 on Amazon.com, so milde4 was supposed to make $3.75 by just buying the book from Alice but telling her to ship it to me, when I had just paid milde $4 for the book.
The only issue is that this operation is all carried out by software, is rarely ever checked by humans, and they make bugs a significant number of times. Like, from 3-10% of the time. In this case, the software's issue was that it thought Mad Mary was the same item as History. I don't know why it got this wrong - no parts of the book are similar at all - but it did.
So now I'm stuck with a book I don't want, and I want to correct this. I also feel pretty pissed off because arbitrage is a sort of juvenile thing to do in the first place and a way that leeches in society can make money, and I'd like to get back at whoever is behind the milde4 account. So I talk to customer support at Amazon to see if I can compel them to give me a copy of History. After all, the deal was I give you $4, you give me History. I don't care if you screwed up, I'm not liable for your mistakes, I held up my end of the deal and now you have to hold up yours. On top of that, you're a scammer and deserve to be punished, so I'd like a new copy of the book, hardback, please.
Unfortunately it's not in my power to do that. So I just have to settle for sending it "back" to him (for the first time) and get a refund. And hopefully get a refund on the shipping too. He asked me to print out a copy of the email saying that I had a defective product along with the product.
However, my printer was having serious issues. I don't want to go into too much detail, but it involved waiting for my mom to return from all her errands with the ink, changing it, putting the printer back online, sharing it, seeing what was wrong with our network, calling the computer guy at my dad's office, and waiting for him to fix it, all of which took about 5 hours. And I get tunnel vision with things like this, so I did nothing else all day.
Knowing that I have tunnel vision though, I personally gave up on the printer at 3PM, put the email on a flash drive, and decided to print it at Kinkos. The girl there, who was about my age, definitely thought I was a little bit crazy. I justified my actions to her by saying that "I'm away from home and my printer is broken," which are sort of disconnected and doesn't really make sense if you think about it, but I didn't really care. It cost $.11, which I don't think will ever be recouped, sadly.
Then I went to the post office, which I thought was a sleepy place for old people, but it was JAM PACKED. Seriously the line was like 20 deep. I couldn't believe that I had to try to fix my printer for 3 hours, step into a Kinkos, pay to print something, and then wait in a 20-person line all because this milde4 asshole had screwed up their algorithm and never bothered to check. I texted a few people while I was in the line - Kristin to see if I could hang with her; Tarik to see if his mosque was fixed; Haley because now I was bored in a long line.
Eventually, twenty minutes later or so, I had bought the necessary envelope and gotten it shipped. A girl who I had noticed on the way in - who I think was a senior in high school, judging from the "SENIOR" written on the back window of her car - walked in and out at the same time as me. She looked at me, definitely clearly as surprised as I had been that there would be 20+ people in a dinky post office at such a time of day and year, and we exchanged a few words about how trippy that had felt.
I went home.
And this is why I will always Google the people I'm buying from before I buy from them.
Peace out.